Refund policy
💕 Refund & Exchange Policy
At DIYORI, your happiness matters to us! 🥰✨
We carefully check every order before dispatch to make sure you receive your beautiful outfit in perfect condition. However, if there is any issue with your order, don't worry — we're always here to help! 💖
Please read our Refund & Exchange Policy carefully before placing your order.
🔄 1. Exchange Policy
We currently offer EXCHANGE ONLY for eligible products.
📌 Exchange requests must be raised within 3 days of delivery.
You can request an exchange in the following cases:
👗 Size issue
📦 Wrong product received
💔 Product received damaged
⚠️ Manufacturing or quality defect
All exchanges are subject to product and size availability.
🚫 2. No Return Policy
We do not accept general returns simply because:
❌ You changed your mind
❌ You don't like the product after delivery
❌ You ordered the wrong size
❌ The product does not meet your personal preference
However, if you receive a wrong, damaged, or defective product, please contact us within 3 days of delivery, and our team will assist you after verification. 💕
💰 3. Refund Policy
We do not offer refunds for general returns or change-of-mind requests.
If an eligible exchange cannot be fulfilled So DIYORI may provide an alternative solution or refund, depending on the situation.
✨ Our priority is always to provide an exchange or the best possible solution.
⚠️ Shipping Charge Deduction on Refund
If a refund is approved by DIYORI, a ₹250 shipping charge will be deducted from the approved refund amount. 💰
This deduction is towards the shipping and delivery charges, as the shipping cost is already included in the order/product price and has been incurred for delivering the order. 🚚📦
Please note: that the ₹250 shipping charge deduction applies only when a refund is approved.
📸 4. Damaged / Defective / Wrong Product
Oh no! 😔 If you receive a damaged, defective, or incorrect product, don't worry — we're here to help! 💗
Please contact us within 3 days of delivery.
For verification, our team may ask you to provide:
📸 Clear photos of the product
📦 Clear photos of the packaging
🎥 Complete parcel-opening video
🧾 Order number
📝 Details of the issue
🎥 Important – Parcel Opening Video
We strongly recommend recording a complete parcel-opening video while opening your package.
This helps us verify issues such as:
❌ Wrong product
❌ Missing product or item
❌ Damaged product
❌ Defective product
For claims related to wrong, missing, damaged, or defective products, sufficient proof may be required. Claims may not be accepted if the required evidence is not provided.
The parcel-opening video helps protect both our customers and DIYORI from incorrect or fraudulent claims. 🤝💖
👗 5. Product Condition for Exchange
To be eligible for an exchange, the product must be returned in its original condition. 💯
The product must be:
✨ Unused and unworn
✨ Unwashed
✨ Free from stains, makeup, perfume, or other marks
✨ With original tags and packaging, wherever applicable
✨ Without any alteration or damage
🚫 Products that have been worn, washed, altered, damaged, or misused may not be accepted for exchange.
❌ 6. Products Not Eligible for Exchange
The following products are generally not eligible for exchange:
🚫 Customized or specially stitched products
🚫 Products altered according to customer instructions
🚫 Products damaged after delivery due to customer use
🚫 Used or washed products
🚫 Products without required tags or accessories, wherever applicable
🚫 Exchange requests made after 3 days of delivery
💡 Exception: If a customized or stitched product is received damaged, defective, or incorrect due to an error from DIYORI, please contact us within 3 days. Our team will review the case and provide an appropriate resolution.
🚚 7. Return Shipping for Exchange
👗 Size / Customer-Requested Exchange
For a size-change or customer-requested exchange, the customer is responsible for the applicable return shipping charges. 📦
We recommend using a reliable and trackable courier service and keeping your tracking details safe until the exchange is completed. 📋
📦 Wrong / Damaged / Defective Product
If the issue is confirmed to be due to an error from DIYORI, our team will review the case and provide the appropriate resolution. 💖
🔍 8. Exchange Process
Once we receive your returned product:
1️⃣ Our team will inspect the product.
2️⃣ We will verify the exchange request and product condition.
3️⃣ If the product meets our exchange conditions, the exchange will be approved. ✅
4️⃣ Your replacement product will then be processed, subject to availability. 📦💕
5️⃣ The replacement will be dispatched through our delivery partner. 🚚
⏳ Exchange delivery time may vary depending on product availability, processing time, and courier service.
⏰ 9. Order Cancellation
Changed your mind? No worries! 😊
Orders can be cancelled within 12 hours of placing the order by contacting our customer support team.
🚚 Once the order has been shipped or dispatched, cancellation is not possible.
🎨 10. Colour & Product Variation
Please note that minor variations in colour, print, embroidery, mirror-work, or texture may occur due to:
📱 Different mobile or screen settings
💡 Photography and lighting conditions
🧵 Handwork and manufacturing processes
Since some of our products feature handwork and handcrafted detailing, slight variations may naturally occur.
Such minor variations will not be considered a product defect.
We always try our best to display the product as accurately as possible. 💕✨
⚠️ 11. Important Information
Please check your product carefully after delivery and before removing tags or using/wearing the product.
DIYORI reserves the right to reject an exchange request or claim if:
❌ The request is made after the applicable time period
❌ The product has been used, washed, altered, or damaged
❌ The product does not meet our exchange conditions
❌ Sufficient evidence is not provided for a damage, wrong-product, or missing-item claim
❌ The issue is caused by customer use or handling
However, every genuine customer concern will be reviewed fairly by our team. 🤝💖
Our goal is to provide you with the best possible solution while maintaining a fair and transparent process for everyone. ✨
💌 Need Help?
We're always happy to help! 🥰
If you have any questions regarding your order, exchange, or product, please contact our DIYORI Customer Support Team.
📱 WhatsApp: +91 9925733127
📧 Email: diyoristore01@gmail.com
🕐 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
💕 Thank You for Shopping with DIYORI!
We truly appreciate your trust and support. 🥰
Your happiness is our priority! ✨
Thank you for choosing DIYORI — where every outfit is made to make you feel beautiful. 👗💖